FREQUENTLY ASKED QUESTIONS (FAQs)
How do I place an order for materials?
All orders should be called in to our main office at (315) 637-3390.
You may also place orders in person if you visit our offices in Fayetteville.
What material should I use for my project?
Our Products page will help to answer this question, but as a general rule it helps to ask yourself the following: Are you looking for a material that will drain, or one that will pack? Are you looking for something that will be moved by machine, or by “hand” or shovel? Is the material supposed to fulfill a decorative need, or will the material eventually be buried under other material?
Consider the effects of the existing site (wet, dry, sandy, heavy clay content) and the weather or time of year. Some materials (select fill is one example) do not work nearly as well in wet conditions as they do in dry site conditions.
How much material do I need?
Measure the length, width, and depth of the area that you plan to cover. Remember to measure the depth in feet (e.g. 4 inches = .333 feet). Multiply the length, width, and depth together. Divide that product by 27 to convert to cubic yards.
Expressed as a formula:
The conversion factor from cubic yards to tons varies depending on the type of material you are using. A general rule would be that if the material is compactible (e.g. crusher run, select fill, stone dust), you should use a factor of 1.5 tons per cubic yard. If the material is “self-compacting,” meaning that it tends to be used for drainage (sized stone for example), you should use a factor of 1.25 tons per cubic yard. Materials such as screened topsoil and mulch do not have a good conversion factor, since they retain water weight so well.
For additional help on calculating how much material you need, please visit our Calculator page.
How is payment arranged?
Payment may be made by open account, cash, check or credit card. Payment by cash or check may be made to the driver at the time of delivery or to the weighmaster at the time of loading. Payment by credit card may be made to the main office either in person or by phone to (315) 637-3390. If you are a commercial client interested in opening an account for billing, please contact our office.
What services do you offer in addition to simply dumping loads of material?
As a general rule, we offer hauling to your site for each of our products and leave them in a pile from which you may distribute as you please.
When conditions are right, we are sometimes able to “dump spread” materials over your site. We do this by raising the box of the dump truck while the truck is in motion, thus allowing the materials to leave the box in something like a sheet. While normally the only deterrents to “spreading” a load of material would be overhead obstacles such as branches or wires, we cannot guarantee that we are able to spread materials. Our driver will have the final say as to whether spreading is a safe and valid option.
We also have stone slinger trucks. Featuring conveyors much like that of a concrete truck, they allow the operator to place stone much more precisely than a dump truck. In fact, our most recent stone slinger trucks have the ability to be driven by a remote control while the slinger conveyor is in motion, allowing the operator to make quick work of such things as covering a bank.
Can I pick up materials at your locations?
Absolutely, as long as you are using a dump truck with USDOT numbers displayed. There is a minimum charge of $20.00.
Do you accept fill materials and other materials for recycling or reclamation?
Yes, though we accept the following materials only:
Fill (dirt, stone, or any mix of acceptable materials)
There are charges for accepting most of these materials. Please Contact Us for more information. We CANNOT accept any material containing wood or any construction debris.
What are your hours?
Our hours vary by season and demand. You can find those hours at the bottom of the page or on our Contact Us page.
How do I contact you?
The best and quickest way that you can contact us, is by phone: (315) 637-3390.
You can also visit our Fayetteville location in person, or Contact Us by email, postal mail, or fax.
I have a question about billing — how should I handle it?
Please call our main office in Fayetteville at (315) 637-3390.
I ordered materials from T. H. Kinsella, Inc. years ago. Can you remind me what it was I ordered?
If you have an account with us, this is relatively easy for us to research.
If you have no account, but you kept a copy of the receipt for the sale, you will have a ticket number that we can retrieve from our digital archive. If no ticket is present, we will need to re-establish your record from scratch.
What is your delivery area?
While we don’t have a hard and fast delivery area, we tend to deliver most of our material within Onondaga County and the four counties that surround it (Oswego, Madison, Cortland, and Cayuga). For more information on delivery rates, please visit our Calculator page or Contact Us for more information.
What should I know about having bulk materials delivered at my house?
Some facts about our dump trucks may help you understand the constraints that we have to manage in making deliveries. Our dump trucks stand nearly 12 feet high when their boxes are down, and when the box is raised, can reach nearly 25 feet tall.
Delivery charges cover freight from our material source to the roadside at the customer's jobsite. We will attempt to dump or place materials at the customer's discretion on the site, allowing for the driver's discretion and concerns for safety of all.
When loaded, our trucks can weigh up to 35 tons—they can leave ruts on lawns when asked to leave the roadway. In fact, they can leave ruts on or destroy blacktop driveways whether they are newly-paved or long-established. Where our trucks go on customers’ property is entirely at the discretion of the customer, and the customer assumes the risks involved. All stone products are heavy—moving them by shovel or wheelbarrow is hard work. Imagine a cubic yard—a box one yard by one yard by one yard—weighing 2,500-3,000 pounds.